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E-mail Setup

Setting up e-mail:

General Mail settings (for setting up any e-mail client)
  • Incoming Mail Server Type: POP3
  • Incoming Mail Server Name: mail.fpunet.com
  • Email address will be someadddress@fpunet.com
  • Username is the part of the email address without the @fpunet.com
  • Do not use "secure password authentication".
  • Secure connection settings can be TLS or No encryption. If TLS is not listed, SSL should work.
  • Port 110, or 995 for TLS or SSL.
  • Our incoming mail server may be accessed from anywhere on the web.
  • Outgoing Mail Server Type: SMTP
  • Outgoing Server Name: mail.fpunet.com
  • Does not require Authentication only if sending from Fayetteville Public Utilities internet connections. Phones and laptops will want to turn authentication on. We recommend it even for desktop computers. If using authentication, or sending outside Fayetteville Public Utilities, use Port 587
  • Secure connection settings can be TLS or No encryption. If TLS is not listed, SSL should work. Again the port will be 587 with or without encryption.
  • Alternatively you can use the other connection provider's server to send mail, or the web e-mail system

A word about IMAP vs. POP3 e-mail:

Our mail server has the ability to support another type of e-mail connection called IMAP. There are several differences between IMAP and POP3 e-mail access, but the primary one is where the main copy of the e-mail is stored. With POP3 your computer will download the e-mail from our server and store it on your machine, deleting the e-mail from our server once it is downloaded. IMAP on the other hand connects and downloads only the headers (Something like the first page) and leaves the contents of e-mail on the server unless the e-mails are actually deleted. POP3 was primarily designed for use by individuals who want to use e-mail, and IMAP was primarily designed for use in company type environments where all e-mail needs to be stored in a central place for ease of access if the user changes offices or computers, and so it is more easily backed up.
The problem customers run into when using our service with IMAP e-mail is that we provide only a limited amount of space to save e-mail on our server, and especially when people start sending large (or large numbers of) photos, audio, or video clips around by e-mail that space fills up very quickly. This occasionally leads to problems where a customer is unable to receive important e-mail because someone has sent them a few very large e-mails which has filled up the e-mail box even though it appears they 'don't have much e-mail'.

Additional note regarding the Web E-Mail system:

Like IMAP, the Fayetteville Public Utilities web e-mail system is based directly on our server, and does not download the e-mail to a local spot on your computer. While many customers use it as their primary means of accessing their e-mail, similar problems to IMAP e-mail can manifest; due to limited amounts of server storage space, a customer may not be able to receive any e-mail if their account fills up, especially with large pictures, audio and video files.